Refund Policy

At Energy Gas Offers (“we,” “us,” or “our”), transparency is our priority. This Refund Policy explains our policies regarding refunds for any services or payments made through our website.

1. Our Service Is Free for You

Important: Energy Gas Offers is a free comparison platform. We do not charge you any fees to:

Compare energy plans
Search for natural gas or electricity offers
Connect you with providers
Use our tools or calculators

Because our service is free to users, there are no fees to refund directly to us.

2. Payments to Energy Providers

When you choose and switch to an energy plan through our site, any payments, deposits, or monthly bills are paid directly to the energy provider — not to Energy Gas Offers.

Therefore:

We cannot issue refunds for payments made to third-party energy companies.
Any refund requests for deposits, overpayments, or billing errors must be handled directly with your energy provider.

3. Situations Where a Refund May Apply (From Us)

The only scenario where you might receive a refund from us is if:

You were incorrectly charged a fee by Energy Gas Offers (which should never happen, as we do not charge users).
A technical error caused a duplicate or unauthorized transaction through our systems.

In such rare cases, please contact us immediately, and we will investigate and issue a full refund within 5–7 business days.

4. How to Request a Refund (From Us)

If you believe you are entitled to a refund from Energy Gas Offers:

Contact us at: refunds@energygasoffers.online
Provide your full name, email address, and details of the charge
Include any relevant screenshots or transaction IDs

We will respond within 3 business days.

5. Refunds for Incorrect Plan Information

Our goal is to provide accurate, up-to-date plan details. However, if you switch to a plan based on incorrect information displayed on our site (e.g., wrong rate or hidden fee not disclosed), we will:

Help you dispute the issue with the provider
Assist in finding a better plan at no extra cost

We do not offer cash refunds for provider-related issues, as we are not the seller of energy.

6. Cancellations & Switches

If you change your mind after initiating a switch through our site:

Contact your energy provider directly to cancel within their allowed window (typically 3–14 days, depending on state laws).
Energy Gas Offers cannot cancel or modify provider contracts on your behalf.

7. Contact Us for Refund Issues

📞 1-888-888-8888
📧 info@energygasoffers.online